FAQ (Frequently Asked Questions)

Is there a place to park our vehicles?
Yes, although located in the heart of a hamlet in a heritage protection zone, the cottage has, about fifty meters, a large private car park for 5 cars. A baggage drop-off area is of course provided at the entrance of the house.

Is it possible to smoke in the cottage ?
For the comfort of its guests, it is strictly forbidden to smoke inside the cottage premises. However, smoking is allowed in the various outdoor areas including the pool area in accordance with some common rules (use of ashtrays, extreme precautions with regard to the risk of fire start)

Are animals allowed in the lodge?
Generally speaking and taking into account the layout of the premises, our friends the animals are not allowed. However, on special permission and after maintenance with the owner, access to small dogs and cats may be granted.

Do we have to clean up before we leave the cottage ?
The rental includes an invoiced “end of stay cleaning” service. This one allows you to free yourself from the constraint of cleaning the cottage.
The tasks to be carried out before your departure are therefore quite limited: cleaning the barbecue and the plancha (not included in the cleaning package), emptying the garbage cans and removing waste, storing the dishes and the various equipment where you have found them in order to facilitate the inventory of fixtures.
On request, an additional cleaning service during the stay can be provided.

Do we have to bring some kind of Laundry ?
We provide you with all the laundry you need during your stay at the cottage : bed linen, towels and bath sheets; pool towels (foutas); kitchen towels.
You only need to provide beach towels if you go to the riverside; we ask you not to use the pool towels outside the cottage.

We have young children, is the pool secure?
The law provides for strict regulations regarding the safety of buried private swimming pools. At least one of four safety features (cover, barrier, alarm or shelter) must be present. The alarm, being from our point of view insufficient (possibility of disconnection), we have chosen to install physical safety devices and double them :
– a peripheral barrier with secure gate compliant with the standard NF P90-306
– an electric roller shutter in accordance with the NF P90-308 standard for pool safety covers. The control button for this flap is also only accessible in a code box provided only to parents.

Should we intervene on the maintenance of the pool ?
We have chosen an automatic salt treatment for a better bathing comfort. The pool is completely cleaned and its dosages checked every week before the arrival of our guests. Every Wednesday morning between 10am and 12pm, an intermediate interview is also held. If necessary, in case of specific needs, we can also intervene on request.

Can we swim at the river near the cottage?
Yes, 5 km on the Chassezac river, by crossing the Chambonas bridge you can access the pretty “Nassier Beach” around the submersible bridge of the same name.
Even closer, 2.5km from the cottage, more confidential and very friendly for children, you also have the “Base nautique Plan d’eau Pont de Chambonas” with its small sandy beach, its family atmosphere and its access to the river by canoe or pedalo.

What television channels can be received in the cottage?
The various televisions present in the cottage all give access to the French DTT channels.
The television in the main lounge also gives access to the ORANGE bouquet channels, including, in particular, some foreign English or German-language channels (CNN, SkyNews, BBC World News, Deutsche Welle, ARTE (Deutch)…)

Where can we find useful information during our stay?
A welcome booklet is given to you upon your arrival at the cottage. This document contains all the information you may need: detailed description of the cottage, addresses and opening hours of the shops, useful telephone numbers (doctors…). It also contains a whole series of “good tips” and suggestions for fun activities to do during your stay.
We are also, of course, at your disposal to answer any questions you may have before or during your stay.

What do the 4**** of the “Les Terrasses des Sielves” cottage mean ?
Furnished tourist accommodation and cottages are officially classified, declared by the town hall, according to a national grid of 112 criteria. This grid is now common with the one used by Gites de France in its “épis” classification.
This quotation is obtained following an official audit carried out before the opening of the cottage and is confirmed at regular intervals. It guarantees future guests an objective verification of the service offered, unlike the only “customer reviews” found on some other rental platforms.
The 4**** obtained by the gîte “Les Terrasses des sielves” corresponds to “House of character and environment and high quality decoration” in addition to a very high level of equipment. The audit also validates compliance with all the security standards necessary to welcome guests.

How do I make a reservation ?
The rules applicable to seasonal rentals are very precise and are framed in particular by article L.324-2 of the French Tourism Code : “any offer or contract for seasonal rentals must be in writing and contain an indication of the asking price as well as a descriptive inventory of fixtures”.
The booking conditions at “Terrasses des Sielves” strictly respect these rules ; the rental is systematically subject to a written contract, accompanied by a detailed description of the premises.
The calendar of availability of the gite is constantly kept up to date. To reserve an available period, use the contact form. To be able to draw up this contract, it is necessary to have the contact details of the person in charge of the rental (postal address, e-mail and telephone number) and a complete list of the people present: surnames, first names and ages (necessary to be able to calculate the amount of the applicable tourist tax).
The rental will be final upon receipt of the signed contract and the down-payment.
Please note : In accordance with the regulations, an inventory will be carried out on entering and leaving the premises. A security deposit, not cashed, will be requested on arrival and will be returned on the day of departure.